Customer Service Manager Job at Black Lapel, Boston, MA

  • Black Lapel
  • Boston, MA

Job Description

Customer Service Manager

Blank Label is an upstart men's clothing retailer with stores in Boston, Chicago, D.C., Atlanta, Denver and online. Through our own custom clothing line, our mission is to help men feel comfortable and confident in the clothes they wear. The company's vision is to build a long-standing national clothing brand.

The Role

Blank Label is looking for a Customer Service Manager to oversee all non-store client touch points including phone, email, physical mail, and live chat. The role will include both client-facing work as well as overseeing part-time customer service representatives and operations representatives. The Customer Service Manager will report directly to the company President.

Culture

Blank Label looks for high aptitude and motivation over experience, and someone who is excited by the prospect of getting into a growing company, especially one that values professional development. We value individuals who seek and thrive on challenges rather than run away from them.

Candidates must have:

  • Customer focused mindset - you have a deep desire to do whatever it takes to solve issues and delight customers
  • Strong problem solving skills and you are resourceful and will know our product so well that you really understand what the customer needs
  • Comfortable navigating multiple systems and getting up to speed very quickly with all of our online tools
Opportunity

This role is best suited for individuals looking to get in on the ground-floor of a growing company, in a role that requires learning and understanding of all aspects of the business.

To Apply

* Please provide your LinkedIn profile link or resume

* One paragraph on why you're suited to the role

* Compensation expectations

Job Tags

Part time

Similar Jobs

Zinda Law Group

SEO Specialist - AI Legal Tech Startup Job at Zinda Law Group

 ...working directly with the founding team.Role SummaryWe need an SEO Specialist to grow our organic traffic, leads, and demo requests. You...  ...briefs and reports. Ability to work alone and meet deadlines in a remote team.Nice to Haves Experience in legal tech, legal marketing,... 

Express Employment Professionals Defunct

Parts Manager Job at Express Employment Professionals Defunct

 ...Job Full Description Position: Parts Manager Location: Grafton, ND Salary: Base plus commission pay. Great benefits. Job Summary: Express Employment is partnering with a local Grafton company who is seeking an experienced and motivated Parts Manager... 

Talkie Communications

FTTX Construction Fiber Splicer Job at Talkie Communications

Job Description Job Description We are seeking a Fiber Splicer to become an integral part of our team! Responsibilities: The Splicer is accountable for the terminating, splicing, documenting, and testing of optical cables Install, Splice, Repair, and Test...

Novacore

Underwriting Intern Job at Novacore

 ...currently seeking high-performing, eager college student interested in starting their career in...  ...offer mentorship, peer interaction, project work, executive visibility, volunteer...  ...Lauderdale, FL, office and 2 days' work from home. Responsibilities: Fully assist... 

Ezee Consulting Inc

Junior Account Manager- Entry Level B2B Account Sales Job at Ezee Consulting Inc

 ...Consulting is looking for driven, personable individuals to join our team as Junior Account Managers. This entry-level position offers hands-on experience working with business clients while representing industry-leading telecommunications solutions. If you're motivated by...