at Mercier Consultancy Group Portuguese Speaking iRobot Support Specialist About Mercier Consultancy Group Mercier Consultancy Group is a premier international staffing firm, recognized for bridging the gap between world-class talent and global industry leaders. As a specialist in recruitment for high-growth sectors, we pride ourselves on delivering bespoke career opportunities that define success for our candidates and excellence for our clients. Job Overview We are currently seeking a dynamic individual to join a prestigious team for a Portuguese Speaking iRobot Support Specialist position in Bulgaria. This role is a unique opportunity to thrive in the innovative consumer electronics sector, providing top-tier technical assistance to clients while enjoying one of the most exciting international career experiences among the available jobs in Bulgaria. Key Responsibilities Provide expert technical support and troubleshooting for innovative consumer electronics products, specifically within the iRobot ecosystem. Manage incoming customer inquiries via phone, email, and live chat, ensuring the highest level of satisfaction for Portuguese-speaking users. Diagnose hardware and software issues with precision, guiding users through effective solutions in the consumer electronics space. Document customer interactions accurately within our CRM systems to maintain high quality-assurance standards. Collaborate with international support teams to stay updated on the latest consumer electronics product launches and updates. Translate technical documentation and support guides to ensure seamless communication for our Portuguese-speaking market. Contribute to the continuous improvement of the support experience by identifying recurring issues and suggesting process enhancements. Requirements Native or fluent Portuguese (spoken and written). Valid EU passport (mandatory). Proven passion for consumer electronics and modern smart-home technology. Strong communication skills and a customer-centric mindset, typical of successful candidates for Portuguese-speaking jobs. Technical aptitude and the ability to solve complex problems in a fast-paced environment. Flexibility to relocate to Sofia, Bulgaria, for this on-site role. Benefits What We Offer Competitive Monthly Salary. Fully Paid Training. Health Insurance. Fully Paid Relocation Package (flight, transfer, hotel). Monthly Performance Bonus. Excellent office environment located in the heart of Sofia. Professional growth opportunities within the global consumer electronics industry. And Much More... Life in Bulgaria Choosing to pursue one of our many jobs in Bulgaria means immersing yourself in a vibrant, historic, and rapidly developing European hub. Sofia, in particular, offers a unique blend of ancient landmarks and modern infrastructure, paired with a welcoming culture and a pleasantly mild climate that makes living in Bulgaria a truly rewarding experience. Our comprehensive relocation support ensures your transition to Bulgaria is seamless and stress-free. From delicious local cuisine and an affordable cost of living to a thriving international community, Bulgaria provides an exceptional quality of life for ambitious professionals looking to advance their careers in the consumer electronics sector. #J-18808-Ljbffr Employers from Greece
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